Last updated: December 2025
By accessing and using PingAura ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
PingAura provides AI visibility monitoring and analytics services. Our services include:
Subscription Access: Our services are provided through various subscription plans. Access to features depends on your selected plan tier.
Commercial Use: You may use our services for personal, educational, and commercial purposes in accordance with your subscription plan.
Data Rights: You retain full rights to data and insights generated through your use of our platform. We do not claim ownership of your data.
Restrictions: You may not use our services for illegal, harmful, or malicious purposes. You may not attempt to reverse engineer, copy, or resell our services without explicit written permission.
You are responsible for:
Privacy Policy: Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service.
Data Processing: We process your data in accordance with our Privacy Policy and applicable data protection laws. Data is stored securely and used only for providing our services.
Data Retention: We retain your data for as long as necessary to provide our services and as required by law. You may request deletion of your data at any time.
Subscription Plans: We offer various subscription plans with different features and usage limits. Plan details are available on our pricing page.
Billing: Subscriptions are billed on a recurring basis (monthly or annually) as selected. Fees are charged in advance for the billing period.
Cancellation: You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period, and you will continue to have access until that time.
Refunds: Refund policies vary by plan. Please refer to your specific plan terms or contact us for details.
Best Effort: We strive to provide reliable and continuous service, but we do not guarantee uninterrupted availability. Service may be temporarily unavailable due to maintenance, updates, or unforeseen circumstances.
Maintenance: We may perform maintenance that temporarily affects service availability. We will make reasonable efforts to notify users of scheduled maintenance.
Updates: We may update or modify our services at any time. We will notify users of material changes that may affect their use of the service.
As-Is Service: Our services are provided "as is" without warranties of any kind, either express or implied.
Accuracy: While we strive for accuracy in our AI visibility monitoring and analytics, we do not guarantee that results will be error-free or meet your specific requirements. AI model responses may vary, and our monitoring reflects data available at the time of analysis.
Third-Party Services: We are not responsible for any third-party services, AI models, or content that may be referenced in our platform. We monitor publicly available information but do not control the content generated by AI models.
In no event shall PingAura be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
Our Rights: The service and its original content, features, and functionality are owned by PingAura and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Content: You retain all rights to data, brands, and content you upload or track using our tools. We do not claim ownership of your data or insights.
License to Use: By using our services, you grant us a limited license to process your data solely for the purpose of providing our services.
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the service will cease immediately. You may also terminate your account at any time by canceling your subscription.
These Terms shall be interpreted and governed by the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of the United States.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. Your continued use of the service after any changes constitutes acceptance of the new Terms.
If you have any questions about these Terms of Service, please contact us: