Last updated: 17 April 2026
These Terms of Service ("Terms") are a contract between you and PingAura AI Technologies Private Limited, a company incorporated in India with its registered office at Devi Nagar, Panchkula, Haryana 134109 ("PingAura," "we," "us"). By creating an account or using the PingAura platform, website, APIs, or MCP server (collectively, the "Services"), you agree to these Terms. If you are using the Services on behalf of an organisation, you confirm you have authority to bind that organisation.
PingAura helps teams measure and improve how their brand shows up in AI answer engines. The Services include AI visibility tracking, site audits, article and prompt generation, an AI Coworker chat, dashboards, integrations, and an MCP server. Specific features depend on your plan.
You must be at least 18 years old and legally able to enter into a contract to use the Services. The Services are not intended for children.
You are responsible for your account, including keeping credentials secure, actions taken under it, and the accuracy of the information you provide. Tell us promptly at [email protected] if you suspect unauthorised access.
Your Content. You keep ownership of the domains, brands, prompts, briefs, documents, and other materials you submit to the Services ("Inputs") and of the articles, reports, audits, scores, and other results the Services generate for you ("Outputs").
Licence to Us. You grant PingAura a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and analyse your Inputs and Outputs solely to operate, secure, support, and improve the Services for you.
Model Training. We do not use your Inputs or Outputs to train foundation models, and we do not permit our model providers to train their general-purpose models on your data under their zero-data-retention and no-training business tiers. Aggregated, de-identified usage metrics may be used to improve our own product.
Your Responsibility. You are responsible for your Inputs and for how you use Outputs, including verifying accuracy before publishing, sharing, or relying on them.
The Services use AI models from third parties (including OpenAI, Anthropic, Google, Perplexity, DeepSeek, and xAI) and our own systems. AI outputs can be incorrect, incomplete, biased, or out of date, and two users with the same prompt may receive different answers. You must treat Outputs as a starting point, not a source of truth.
Do not use Outputs as the sole basis for decisions in regulated or high-stakes contexts (including legal, financial, medical, employment, or safety decisions) without independent verification by a qualified human.
You agree not to use the Services, and not to let anyone else use them, to:
We may investigate suspected misuse and take any action we reasonably believe is appropriate, including limiting or suspending access.
Paid plans are billed in advance on a monthly or annual cycle by our Merchant of Record, Paddle. Paddle handles payment, tax, invoicing, refunds, and chargebacks under its Invoiced Consumer Terms. Your refund rights are governed by that policy; we do not apply additional conditions or exceptions.
You can cancel at any time from your billing page. Cancellation takes effect at the end of your current billing period and stops future renewals; it does not refund fees already paid except as required by Paddle's policy or applicable law.
Fees and plan limits may change. We will give at least 30 days' notice before any price increase takes effect for your plan; if you do not accept the new price, you may cancel before it applies.
The Services may let you connect to third-party services such as Google Search Console, Google Analytics, WordPress, Cloudflare, AWS CloudFront, Vercel, Netlify, Fastly, Akamai, Razorpay, and CMS platforms. Those services are provided by third parties under their own terms, and we are not responsible for them. You authorise us to exchange data with a connected service solely to provide the features you have enabled.
Google Workspace APIs. If you connect a Google account, our use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, do not use it for advertising or profiling, do not use it to train or improve general-purpose AI/ML models, and do not retain it beyond transient processing for the features you request. You can revoke access in your Google account settings at any time.
We aim to keep the Services available and to improve them over time. We may add, change, or remove features, and we may carry out maintenance that temporarily affects availability. For changes that materially reduce a feature you rely on, we will give reasonable notice where we can.
Our Privacy Policy explains what personal data we collect, how we use it, and the rights you have. We operate an information security programme covering access controls, encryption in transit and at rest, audit logging, and vendor due diligence, as set out in our AI Usage Policy and Cookie Policy.
PingAura and its licensors own the Services, including software, models, prompts, designs, brand assets, and documentation, and all related intellectual property rights. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during your subscription. No rights are granted by implication.
Each party will protect the other's non-public information disclosed in connection with the Services with at least the same care it uses for its own confidential information, and will use it only to perform under these Terms. This does not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law (with prompt notice where permitted).
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, PingAura disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that Outputs will be accurate, complete, or up to date. We do not warrant that the Services will be uninterrupted, error-free, or secure against every threat.
To the maximum extent permitted by law, PingAura will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or business interruption, even if we have been advised of the possibility.
Our total aggregate liability arising out of or related to the Services will not exceed the greater of (a) the fees you paid us for the Services in the twelve (12) months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).
Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for gross negligence, wilful misconduct, or fraud.
You will defend, indemnify, and hold harmless PingAura and its officers, employees, and affiliates from any third-party claim, loss, or expense (including reasonable legal fees) arising out of your Inputs, your use of Outputs, your violation of these Terms, or your violation of applicable law or any third-party right.
You may terminate at any time by cancelling your subscription. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or to protect the Services and other users. For non-material breaches, we will give you notice and a reasonable opportunity to cure before terminating.
On termination, your right to use the Services ends. Within 30 days of termination you may export your data from the Services; after that period we may delete your data in line with our Privacy Policy. Sections that by their nature should survive (including ownership, fees accrued, disclaimers, liability, and indemnification) will survive.
By subscribing to a paid plan, you grant PingAura a non-exclusive, royalty-free, worldwide licence to use your company name, logo, and trade marks to identify you as a customer across our website (including the homepage and customer pages), marketing materials, customer lists, case studies, investor and partner communications, pitch decks, press releases, and social media.
You may opt out at any time by writing to [email protected]. We will remove your name and logo from digital marketing materials within 30 days, except where they appear in archived, printed, or already-distributed materials that are impractical to recall.
We will use your marks in line with any brand guidelines you provide and will not imply endorsement of a specific product or feature without your prior written consent. This permission does not transfer any ownership of your marks; all goodwill arising from our use inures to your benefit.
These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to the arbitration clause below, the courts at Panchkula, Haryana will have exclusive jurisdiction over any dispute that is not submitted to arbitration.
Any dispute arising out of or in connection with these Terms that is not resolved within 30 days of written notice will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration will be Chandigarh, the language English, and the tribunal will consist of a sole arbitrator appointed by mutual agreement or, failing agreement, in accordance with the Act.
We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in-product notice before they take effect. If you keep using the Services after a change takes effect, you accept the updated Terms; if you do not, you may cancel your subscription.
These Terms, together with any order form and the Privacy Policy, are the entire agreement between you and PingAura. If a provision is unenforceable, the rest of the Terms remain in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign without our written consent. Failure to enforce a right is not a waiver. Notices to us should go to the email address below.