FAQ

Frequently asked questions about the platform

What is AI visibility?

AI visibility measures how often and how prominently your brand appears in responses generated by AI models like ChatGPT, Claude, and Gemini. As more users rely on AI for recommendations, AI visibility is becoming crucial for brand discovery.

Which AI models do you monitor?

We monitor all major AI models including ChatGPT, Claude, Gemini, Perplexity, AI Overviews, and other popular AI assistants. Our coverage is constantly expanding as new models emerge.

How often is data updated?

All plans include real-time processing. Growth Team plan includes 30 runs per month with OpenAI and Perplexity engines. Enterprise plans offer unlimited runs with access to all AI engines and custom configurations.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time with no penalties. Your access will continue until the end of your current billing period.

How do I get started?

Request a demo to see how PingAura can help optimize your brand's AI visibility. Our team will guide you through the platform and help you choose the right plan for your needs.

How can I improve my AI visibility?

Our platform provides actionable insights based on your visibility data, including which content sources AI models cite, sentiment analysis (Growth Team and Enterprise), and competitor comparisons. We also offer strategy guidance as part of our Growth Team and Enterprise plans.
If you have any questions, please contact us