About the Job
When someone asks an AI assistant a question, a few brands get mentioned and the rest get ignored. Most companies have no clue where they stand. PingAura gives them the answer — and you'll help them act on it.
You'll be the bridge between our platform and our customers. You'll help them read their data, spot what matters, and build a plan to optimize and monetize their brand's presence in AI-generated answers.
This is a founding role at a pre-seed startup with paying enterprise customers. You won't inherit a playbook — you'll write it. If you like solving new problems, talking to smart people, and shaping how a company grows, keep reading.
What you'll do
- Own the full customer journey from onboarding to renewal
- Run regular strategy calls where you translate dashboard data into clear next steps
- Build custom AI optimization plans for each account based on their goals and industry
- Spot early signs of churn and act fast to turn things around
- Collect product feedback from customers and bring it back to the team with context
- Create guides, templates, and playbooks that help customers get value faster
- Track account health metrics and share wins with the team each week
- Work closely with product and engineering to shape what we build next
Who we're looking for
- 2-5 years in customer success, account management, or digital strategy
- You can explain complex data in simple terms — no jargon, no hand-waving
- Curious about AI search and how large language models surface information
- Comfortable with ambiguity — you've worked at an early-stage company or want to
- Strong written and spoken English; you write emails people actually read
- You've managed enterprise accounts and know how to run regular strategy reviews
- Bonus: background in SEO, content strategy, or digital marketing
- Bonus: you've used AI tools like ChatGPT or Perplexity in your own workflow
Compensation
- Competitive salary based on experience, plus meaningful early-stage equity
- Flexible hours and a learning budget to grow your skills
Why this role
- You'll be the first customer success hire — your fingerprints will be on everything
- AI optimization and monetization is a brand-new category; you'll become one of the earliest experts
- Direct access to founders and a seat at the table for product and go-to-market decisions
- Work with enterprise customers who are eager to learn and move fast
- Shape the playbook that future hires will follow as the team grows